When is the last time you were looking forward to an issue escalation by your customer? Many would say “you kiddin me ..I try hard to avoid those thingies”. But I argue that for those in the front line of a business, this actually is a great opportunity.
- By taking active interest in resolving an issue for the customer, you are actually showing that you care for them & their business.
- It is when things are going wrong that the true priorities of an organization sneak out. If you are truly a customer focused organization, your boss (who else except for your customer) will get to see / experience your organizations’ values towards them.
- Issues are nothing but masquerading opportunities to earn life long customers!
- There is no better bonding exercise than two persons roughing a storm together.
These are just a few. Rush & get in the midst of some of those issues now.
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