Waiting for an issue escalation??

When is the last time you were looking forward to an issue escalation by your customer? Many would say “you kiddin me ..I try hard to avoid those thingies”. But I argue that for those in the front line of a business, this actually is a great opportunity.

  • By taking active interest in resolving an issue for the customer, you are actually showing that you care for them & their business.
  • It is when things are going wrong that the true priorities of an organization sneak out. If you are truly a customer focused organization, your boss (who else except for your customer) will get to see / experience your organizations’ values towards them.
  • Issues are nothing but masquerading opportunities to earn life long customers!
  • There is no better bonding exercise than two persons roughing a storm together.

These are just a few. Rush & get in the midst of some of those issues now.

Some other related reading: