- http://www.churchofthecustomer.com/
- http://www.creatingcustomerevangelists.com/testify/testify.pdf
- http://www.customersarealways.com/
- http://service.ducttapemarketing.com/
- http://custserv.gbwatch.com/
- http://www.refresher.com/archives9.html
- http://customersrock.wordpress.com/
- http://sethgodin.typepad.com/
- http://custserv.gbwatch.com/