Business Week has recently released its annual list of customer service champions.

• The list is dominated by car manufacturers & hotels.
• When anyone mentions car rentals – Hertz is the first name that comes to most people’s minds. But Enterprise seems to be ahead in quite a few lists – including this one.
• Some adopted tips & tricks – 24 hour service chat on the web; freebies – especially car servicing; happy employees leading to superior service; focus on customer’s overall experience; involvement of the top execs; etc.